I googled “Utah SEO” the other day to see how my company is ranking in the organic results, and I noticed in the sponsored results, right next to my company’s link, one that said “Forget Utah SEO Firms”. The ad was for text-link-ads, a company my company has done business with.

Needless to say, I was dismayed to see this. I emailed the president of the company, Patrick Gavin, asking why this was there, and saying we can’t do business with a company that is trying to drive clients away from us.

I received an email within the next couple of hours from him stating that it was an affiliate company doing this, and he would have them remove it immediately. He also apologized for not catching it before we did.

I have to say, I’m really impressed with Mr. Gavin’s response. I checked today to see if it had been taken care of, and sure enough, that sponsored result was gone.

The moral of the story, I suppose, is to give companies a chance to make things right before writing them off. It wasn’t even his company that was causing the problem - it was an affiliate. I appreciate the quick response and resolution to the problem. Great job, Text Link Ads!